Canara FASTag

What is a CANARA FASTag and its advantages

It is a 10x5 cm, multi-layered tag made of good quality paper that contains a chip and an antenna inside its layers. It is pasted on the vehicle's windscreen and the information is read from the tag at the toll plaza using radio frequency identification tag gives the customer convenience and ease while passing through the toll plaza while saving time, fuel, and money.

Characteristics of CANARA FASTag

A customer can create a personnel Tag account by registering online and top up the FASTag account using online methods such as credit card, debit card, internet banking, and so on.

What documents are required, and where to get the Tag?

A customer can come to any of our branches in the country with valid KYC documents and a copy of their vehicle registration along with the originals for verification purposes and open an account. This type of CANARA FASTag account cannot have more than Rs. 1 Lakh in their FASTag (prepaid) account at any time. The documents are RC, a copy of the vehicle, identification, and proof of address (list attached), Customer Photograph, Please bring all originals with you for verification.

What if the tag isn't recognised at the toll booth?

• If the plaza's tag reader is not working, the customer may pay the toll in cash and proceed through the toll plaza.
• If the tag is not correctly pasted on the vehicle or is not readable by the toll plaza reader, but the other vehicle tags are easily read by the toll plaza:

1. The customer may request that the toll plaza owner read the tag with the hand-held device and pass through the toll plaza.
2. The customer may proceed after paying the toll in cash. 
3. Following that, the customer may approach the seller and inform them of the problem. 
4. The customer may call the customer care and inform them of the problem; the customer care will take up the issue with the Bank's Point of Sale holder, who will approach the customer and resolve the problem at no cost.