Procedure to Lodge Aadhaar Related Complaints

The UIDAI (Unique Identification Authority of India) has announced that the residents in India can file complaints against issues related to Aadhaar services. Aadhaar cardholders have the right to file complaints against Aadhaar services through the online official website of UIDAI. The Aadhaar cardholders will have the facility to resolve their complaints as early as possible. Aadhaar cardholders should provide their Aadhaar Acknowledgement Slip to complain. Aadhaar acknowledgement Slip/document is a slip/document which is provided by the Aadhaar executive during the process of applying for Aadhaar by the applicant.

Procedure to Lodge Aadhaar Related Complaints through an Online Method

The Residents of India can lodge complaints, and investigate about Aadhaar through online method. The resident can check and get information through online method by following the below steps:

Step 1: Go to the official website of UIDAI

Step 2: Under “About UIDAI” click on “Grievances Redressal” and then the resident needs to file a complaint by typing his/her 14 digit enrollment ID and date and time in DD/MM/YYYY format and for hours, minutes and seconds in HH/MM/SS format.

Step 3: The resident will need to fill name, contact number, email address under the personal details section tab.

Step 4: Fill in the pin code of your area and select the village/town/city you reside under the location tab.

Step 5: Select the type of complaint that you need to fill in the details of your complaint and your remarks.

Step 6: The final step is to type your security code to submit.

Step 7: Your complaint will be filled after you submit.

Aadhaar Complaints by Phone Dialling to Aadhaar Card Toll-Free Number 1947

Residents can lodge Aadhaar related complaints through phone by dialling a toll-free number 1947.

Procedure to Lodge Aadhaar Related Complaints through E-mail Address

Residents can also file and register their complaints through the e-mail address which is provided by the UIDAI at help@uidai.gov.in

Procedure to Check Status of Complaints

The UIDAI gives options to the users to check the status of complaints which has been filed by individuals. Follow the below-mentioned steps to check the status of complaints:

• Visit the official web portal of UIDAI.

• Mouse over the ‘Contact and Support’ tab
• Now click on ‘Check Complaint Status’

• Proceed further and enter the complaint ID which is already generated earlier.
• Enter the captcha code.
• Now click on the ‘Check Status’
• You can now view the status of your complaint.

Procedure to Lodge Aadhaar Related Complaints through Post

Residents can also file their complaints through the post. They can solve their Aadhaar related issues by proper inquiring and get an answer to their Aadhaar related problems/complaints/issues.

Unique Identification Authority Of India

Government of India Bangla Sahib Road,

Behind Kali Mandir, Gole Market,

New Delhi – 110001

Phone: 011 – 23478653

Regional Office Address in Bangalore

UIDAI Technology Centre,

Aadhaar Complex, NTI Layout,

Tata Nagar, Kodigehalli, Bengaluru – 560092

Phone: 080-23099200

UIDAI Regional Office, Bengaluru

Khanija Bhavan, No. 49, 3rd Floor, South Wing Race Course Road, Bengaluru - 01

Phone: 080-22340104

Fax: 080-22340310

UIDAI Regional Office, Chandigarh

SCO 139-141, 3rd and 4th Floor, Sector 17-C, Chandigarh 160017

Contact: 0172-2711947

Fax: 0172-2711717

Email ID: grievancecell.rochd@uidai.net.in

UIDAI Regional Office, Delhi

Ground Floor, Pragati Maidan Metro Station,

Pragati Maidan, New Delhi-110001

Grievance Cell: 011-40851426

Reception: 11-40851426

Fax: 011-40851406

UIDAI Regional Office, Guwahati

Block-V, First Floor, HOUSEFED Complex,

Beltola-Basistha Road, Dispur, Guwahati – 781 006

Reception: 0361-2221819

Fax: 0361-2265125

Email ID: publicgrievance.cell@uidai.net.in

UIDAI Regional Office, Hyderabad

6th Floor, East Block, Swarna Jayanthi Complex,

Beside Matrivanam, Ameerpet Hyderabad-500 038,

Telangana State

Reception: 040-23739269

General Fax: 040-23736662

Grievance: 040-23739266

UIDAI Regional Office, Lucknow

3rd Floor, Uttar Pradesh Samaj Kalyan Nirman Nigam Building,

TC-46/ V, Vibhuti Khand, Gomti Nagar,

Lucknow- 226 010

Enrolment Related – 0522-2304979

SSUP Related – 0522-2304978

Email ID: uidai.lucknow@uidai.net.in

UIDAI Regional Office, Mumbai

7th Floor, MTNL Exchange, GD Somani Marg,

Cuff Parade, Colaba, Mumbai – 400 005

Grievance Cell Contact No: 1947

UIDAI RO Mumbai Contact No: 022-22163492

Email ID: help@uidai.gov.in

UIDAI Regional Office, Ranchi

1st Floor, RIADA Central Office Building,

Namkum Industrial Area, Near STPI Lowadih,

Ranchi – 834 010

Helpdesk Tel.

No: 9031002292

Helpdesk Email ID: ro.helpdesk@uidai.net.in

Things to be Noted to Retrieve Lost Aadhaar

1. The resident can either get Aadhaar card through online mode by logging on to UIDAI 's official website and thereby select the option “Retrieve lost UID/EID” and they are required to follow the online procedures or the residents can also retrieve their Aadhaar card by visiting nearby Aadhaar Enrollment Centre.

2. The resident should make sure that full name, address and correct mobile number and e-mail ID should be provided at the time of registration of your Aadhaar card both in an online method or offline method.

3. To get an OTP on your registered mobile, it is important to provide a correct mobile number and email address during the process of retrieving your Aadhaar Card through online method.

4. Fill the correct OTP to get your Aadhaar Number on your registered mobile number or e-mail address.

5. The resident can download Aadhaar in a PDF format by providing details like residential address, pin code, etc to the UIDAI 's official website in online method.

Procedure to Retrieve Lost Aadhaar

Existing Aadhaar cardholders and applicants can submit their request to retrieve their lost Aadhaar (UID) Unique Identity Number or EID(Enrollment ID).

Below are the following steps to be followed to retrieve lost Aadhaar through the online method:

Step 1: Visit the official Website of UIDAI.

Step 2: Click on “Retrieve Lost UID/EID option.

Step 3: You can either choose any of below option that is between “Retrieve Aadhaar Number(UID) or Retrieve Aadhaar Enrollment Number(EID).

Step 4: Fill your full name, mobile number or email address in the Aadhaar Enrollment Form.

Step 5: Enter Captcha Verification for the verification purpose.

Step 6: Click on the 'Send OTP' button.

Step 7: After receiving the OTP from your mobile phone number, enter the same OTP for verification purpose.

Step 8: After the verification process, you will receive the Aadhaar number or Enrollment ID into your registered mobile number or Email ID.

FAQs 

Q. What are the Required Documents to be Provided to Get Lost Aadhaar UID/EID?

A. Documents are not required to get a lost Aadhaar UID/EID. Only your contact details like mobile number or email address that has been registered with Aadhaar during your enrollment process is required.

Q. What is the fee charged for retrieving Aadhaar number?

A. UIDAI official website offers free of cost service for retrieving an Aadhaar number.

Q.

Is it possible to use e-Aadhaar everywhere, when it is required for availing authenticated services?

A. Yes, we can use e-Aadhaar as a valid document for availing authenticated services.

Q. How to unlock the e-Aadhaar card?

A. To unlock e-Aadhaar card you have to use the password. The password used will be a combination of your name and your date of birth. The first 4 characters of the password will be your name and the next will be your year of birth. For example, Name: GOKUL SHARMA, Year of Birth: 1980. Then the password will be GOKU1980.