Motor Insurance Made Easy: What Is Policybazaar’s Claim Kavach Feature? How To Use It?

Filing motor insurance claim can be tiring from collecting bills to tracking the status of your claim application. To ease the burden on policyholders, insurance broker, Policybazaar recently launched Claim Kavach. The programme enables its customers to get personalised assistance for motor insurance claims.

For those who are planning to purchase a motor insurance after buying a new vehicle during the ongoing festive season, here are all the details to know about Policybazaar's Claim Kavach programme.

What Is Claim Kavach?

It is an service by the insurance broker ensures that those who have purchased a motor insurance from the platform get assistance while filing an insurance claim. Custoemrs can get support for claim after accident or vehicle damage, state the company in its press release.

The service also ensures that the customers get Under Claim Kavach, trained agents handle the entire claim journey digitally, from initial submission to documentation checks. Customers do not need to visit offices or centres, as most coordination takes place online or over phone calls.

The programme also offers a 24x7 helpline staffed by specialists who assist during emergencies or clarify urgent doubts. This around-the-clock access is intended to help customers respond quickly after an incident, avoid common mistakes while filing, and stay informed about next steps without depending solely on insurer updates.

There is also a dedicated manager to oversee the case from the moment it is reported by the policyholder. This manager helps file the claim, organises necessary documents, shares regular progress updates and coordinates with different parties involved. The idea is that customers can focus on personal priorities while the operational work is handled on their behalf.

What Happens In Case Of Claim Rejection?

In case of claim rejection, the customer is assisted by a member from the escalation team. The team prepares written submissions, seeks clear responses and works to ensure valid claims receive fair and timely consideration. Support covers common trouble areas, such as disputes over accident responsibility or confusion about which papers are required.

" Claim Kavach strengthens a part of the customer journey that matters the most. When a vehicle is damaged, the last thing anyone wants is uncertainty or a complicated process. With this programme, our focus is on clarity, responsiveness and seamless support. It is an important step towards delivering a claims experience that is simple, transparent and genuinely helpful," Paras Pasricha, Head for Motor Insurance at Policybazaar.

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