General Insurance Council Criticises AHPI's Decision to Suspend Cashless Services for Bajaj Allianz Customers

The General Insurance Council has criticised the Association of Healthcare Providers - India (AHPI) for its decision to halt cashless hospitalisation services for Bajaj Allianz General Insurance customers starting September 1. The Council urged AHPI to retract this advice and continue offering cashless services to all health insurance policyholders, emphasising the importance of collaboration between stakeholders to ensure citizens have access to quality healthcare without financial strain.

On August 22, AHPI declared its plan to stop cashless hospitalisation services for Bajaj Allianz General Insurance and Care Health Insurance customers from September 1, 2025. The Council described this move as arbitrary, lacking clarity and actionable details. This sudden decision has caused confusion and concern among citizens, affecting trust in the health insurance system.

Impact on Citizens and Industry Response

The Council highlighted that such disruptions in cashless services not only increase upfront treatment costs for families but also pose a threat to patients needing urgent medical care. The industry stands united against actions that unfairly target insurers, as these actions negatively impact millions who rely on health insurance for financial security and healthcare access.

The Council stressed that any action disrupting cashless access ultimately harms citizens. It noted that instead of fostering dialogue and resolution, AHPI's abrupt press statement has prejudiced policyholders' interests nationwide. The Council remains committed to building a healthier India and invites all parties to work together in partnership.

Call for Constructive Engagement

The General Insurance Council urged AHPI to withdraw its advice and engage constructively with insurance companies. It emphasised the need for continued cashless services for all health insurance policyholders. The Council believes that collaboration is essential for ensuring every citizen can access quality healthcare without financial hardship.

The Council's statement reflects its commitment to protecting citizens' interests and maintaining trust in the health insurance ecosystem. It calls for unity within the industry when an insurer is unfairly targeted, highlighting the serious implications of such actions on citizens' financial protection and healthcare access.

The situation underscores the importance of dialogue between healthcare providers and insurers to resolve issues amicably. The Council's call for partnership aims to prevent unnecessary disruptions in healthcare services and ensure continued access to essential medical care for all policyholders.

With inputs from PTI