DGCA Revises Wheelchair Service Norms for Able-Bodied Passengers at Airports

The Directorate General of Civil Aviation (DGCA) has updated its regulations, allowing airlines to charge able-bodied passengers for wheelchair services at airports. This change is part of the revised Civil Aviation Requirement (CAR) concerning the carriage of persons with disabilities or reduced mobility. The DGCA stated that airlines can impose an assistance fee on those who are not disabled but choose to use these services, and this fee will be visible on the airline's website.

Last month, the DGCA released a draft of these requirements, inviting public feedback by September 19. This followed numerous complaints about wheelchair bookings involving both airlines and airport operators. The revised norms aim to ensure timely assistance for passengers who request support, requiring them to arrive at the airport well before their flight. Airlines may set a minimum reporting time based on specific airport constraints like terminal layout and security procedures.

Airport Facilities and Signage

Airports must display clear signage throughout terminal areas, adhering to international standards. This includes reserved drop-off points for those with disabilities or reduced mobility, ensuring visibility for taxis. Airports are responsible for keeping these drop-off points available for such passengers. Additionally, seating arrangements should be near dedicated counters for persons with reduced mobility, accessible from the drop-off area.

The responsibility for providing wheelchairs primarily lies with airline operators, as requests are managed through their booking systems. However, airport operators must supply additional wheelchairs when needed for passenger convenience. Airlines are also required to allow assistive devices on board without charge.

Assistance and Accessibility Standards

Airports must ensure an adequate number of staff are present at designated points to assist passengers with disabilities or reduced mobility. Signage and markings reserved for such individuals should be clearly indicated in all areas, including floors within terminal buildings. These measures align with the Accessibility Standards and Guidelines issued by the Ministry of Civil Aviation.

The revised CAR mandates that airports provide seating arrangements near dedicated counters for persons with reduced mobility. These counters should be easily accessible from the drop-off area. Furthermore, airports must ensure that designated personnel are available at off-zone points to assist passengers with disabilities or reduced mobility.

The DGCA's amendments aim to enhance accessibility and convenience for passengers requiring assistance while ensuring that those who do not need such services contribute appropriately if they choose to use them. These changes reflect ongoing efforts to address passenger needs and improve service quality at airports across India.

With inputs from PTI