Adani Digital Labs Introduces Innovations to Enhance Airport and Travel Experience for Passengers

Adani Digital Labs (ADL), part of Adani Airport Holdings Limited, has unveiled several initiatives to enhance the travel experience at airports managed by Adani in India. These initiatives aim to provide real-time information, exciting rewards, and exclusive lounge services, moving beyond typical aggregator offerings to deliver a personalised digital experience, according to Srushti Adani, Director at ADL.

The company stated that these strategic initiatives will improve convenience and engagement at Adani Airports, reinforcing its leadership in digital innovation within the aviation industry. The new ADL is set to bring fresh energy, diverse ideas, and unmatched expertise into its operations. This marks the initial phase of a larger plan to offer a unique digital-first experience for passengers.

Adani OneApp: A Unified Digital Platform

ADL has launched a 150-seater office in Ahmedabad, where the team will continue developing customer-focused solutions for airport environments. These solutions aim to tackle common travel issues such as time constraints, limited awareness of amenities, and long queues. By integrating all airport services into a single digital platform, Adani OneApp transforms the journey from transactional to experiential.

The app enhances personalisation and efficiency for travellers by allowing them to browse and shop from a wide range of food and beverage outlets, duty-free shops, and retail stores. It also offers convenient services like Delivery at Gate, Multi-cart Orders, group orders for Duty-Free shopping, and Park & Fly for seamless parking.

Adani Rewards: Enhancing Traveller Experience

Adani Rewards is a loyalty programme specifically designed for airport travellers. It aims to provide exceptional value and memorable experiences across various services including food and beverage, retail, car parking, duty-free shopping, and meet-and-greet services. The programme offers unmatched flexibility and ease of use.

Travellers can now pre-book lounges easily, check card eligibility, and enjoy hassle-free entry without queues or delays. The app also provides live flight status tracking and instant notifications along with easy access to high-speed airport Wi-Fi and essential travel information.

The introduction of these initiatives signifies ADL's commitment to redefining the airport experience by infusing energy and expertise into its operations. This approach not only enhances convenience but also solidifies Adani Airports' position as a leader in digital innovation within the aviation sector.

With inputs from PTI